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IT Account Executive

*Remote , R25000 - R80000 Per Month
Sector: IT / Computers / Software
Posted: Friday, 29 July 2022

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Job Details


The Technical Account Manager's responsibility is to manage all technical and commercial aspects of the relationship between the Company and the designated clients.


Account Management

  • Manage all aspects of the relationship with the client
  • On an ongoing basis to provide best practise advice and guidance
  • Manage user counts and increase accordingly
  • Manage contracts and increases according to terms of contract and contract periods
  • Ensure out of scope services are billed for
  • Manage payment terms upfront before client places any order for projects or procurement
  • Verify and sign off monthly billing for your portfolio of clients and agreed with Finance
  • Running the monthly site meeting and noting all issues and actions
  • Ensure that our services, procurement and projects are in clients budges for year to come.
  • Review, audit, monitor and report on customer's licensing position
  • Ensure that all IT Documentation in the correct repositories and up to date
  • Seek opportunities to optimise IT in terms of expenditure as well as technology solutions, saving the customer money and/or reducing risk wherever possible
  • Maintain optimal relationship with your clients, building and improving relationships
  • Market and upsell the Company to your clients, making them aware of news, developments and services
  • Ensure the clients are receiving optimal service from the Company, highlight and address causes for concern
  • Monitor and facilitate escalations, ensure client concerns are dealt with, keeping the client well informed

IT Management

  • Act as the clients outsource IT Manager
  • Touch the IT end user and ensure the service consumed is up to expectations
  • Ensure call logging and service request procedures are adhered to
  • Ensure that the clients requirements are addresses and ensure that all tasks are completed timeously

Standard Solutions

  • Consulting and providing the Company's standard solutions 
  • Technically abreast of all the Company's standard solutions
  • Vendor certified if possible on solutions.
  • Manage the implementation process of these solutions


  • Responsible for managing the on-boarding process and project.


  • Proactive Activities are being actioned:
    • Monthly Meetings
    • Reporting (Tickets, Root Cause Analysis, AV, Patch, Backups, Risk Mitigation)
    • Evidence of Continual Service Improvement initiatives
    • Excellent Communication (Escalations and Relationship Building)
    • Effective completion of ongoing client requests and tasks
    • Client satisfaction: As measured by client survey
    • Ticket count: As measured by ticket report.
    • Best practise deployment of the IT estate
    • Management and invoicing of out of scope services