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Account Manager

Western Cape Market Related
Sector: Sales
Posted: Thursday, 28 July 2022





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Job Details

SPECIFICATION

An education group is looking for an Account Manager with experience in the education or training industry, a robust network and interpersonal skills to promote the company’s products and provide technical support.

The ideal candidate will be responsible for supporting the sales team and will be a key contributor to the sales team's success, and after-sale management of clients. The role will primarily be responsible for scheduling and preparing meetings for other departments and providing outstanding customer service by liaising between the sales team and the customer.

This role is integral to ensuring the business continues to develop relevant, applicable and “thought leading” affordable products that align with our target market needs, business growth and brand recognition.

The Account Manager is responsible for upholding and maintaining client relationships and providing support where applicable to the various 4th industrial revolution STEAM products and training courses on offer.

The Account Manager must demonstrate experience in having worked in primary, secondary or tertiary education, preferably as a teacher. The position requires the person to be self-motivated and capable of working independently. The ability to effectively communicate results to management in a fast-paced environment is essential. As the primary point of contact for all prospects, this role is vital to the success of our business and communication and presentation skills are extremely important.

DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

After-sales client support for Sales department

  • Work on and maintain the client's organisation and details on CRM.
  • Manage clients needs post sale - liaise with the training manager to arrange training.
  • Manage inventory checks and repair requests from clients.
  • Monthly check in with existing and new clients.
  • Assist clients with day to day requirements.
  • Work closely with the Marketing and Content Development Departments.
  • Identify relevant opportunities that will drive the appeal of the course curriculum and content for STEAM (Science Technology Engineering Arts & Maths) education in schools.
  • Compile and maintain the database of prospects across all industry sectors – Private sector, Government, Education etc.
  • Oversee the Customer Relationship Management platform, Pipedrive, across all clients.

Technical support for Learning Experience department

  • When required, assist with the following:
    • Uploading content onto the Learning Management System and assisting with the Quality Assurance of this course content.
    • Onboarding clients onto the Learning Management System.
  • Provide technical support relating to the Learning Management System.

 REQUIREMENTS             

  • Bachelor's Degree or equivalent experience.
  • Customer service oriented.
  • Proven track record of successful client liaison and customer service (minimum 3 years).
  • Experience in the education industry – traditional and online.
  • Fully bilingual in Afrikaans and English (written and spoken).
  • Operational, account or client management experience.
  • Have a comprehensive knowledge of the jargon and terms used in the education industry.
  • Proficient computer literacy (all Microsoft Office products).
  • Prepared to work after hours and weekends within reason.
  • Must be interested in 4IR and disruptive technologies.
  • Must have own transport.
  • Brand fit.

Personal Competencies:

  • Technical capability and understanding.
  • Relationship building.
  • Good oral and written communication.
  • High attention to detail.
  • Excellent negotiating and sales skills.
  • Ability to work under pressure and be very target-driven.
  • Composed temperament when dealing with customer complaints.
  • Working well as part of a team, but still being able to deliver and work independently.
  • Fully bilingual in written and spoken English and Afrikaans, with a third African language being beneficial.
  • Project Management.