Job Description

Job Details

SPECIFICATION   

A SaaS platform is looking for a Key Account Manager, who will focus on teamwork and culture within the company, and on maintaining and growing the largest accounts in the client base, ranging from blue-chip enterprise companies, mid-market companies, public sector, and channel partners.

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

• Account Growth of key accounts
• Managing a team for account managers & customer success managers
• Developing and sustaining solid relationships with key clients that bring in the most revenue for the company.
• Addressing and resolving key clients’ complaints.
• Acting as the main point of contact between key clients and internal teams.
• Supervising the account teams assigned to each key client.
• Communicating and collaborating with the design, product, sales, and operations departments to ensure that key clients’ needs are met.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Developing a thorough understanding of key clients' needs and requirements and preparing customised solutions.
• Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.

REQUIREMENTS  

• Tertiary qualification
• 2-5 years sales and account management experience
• CRM and SaaS platform knowledge
• Working knowledge of Excel
• Data Analytics experience advantageous
• Desire and ability to work in a fast-paced environment and be part of a high-performance team
• Strong interpersonal skills with a genuine interest in people and the ability to develop long-lasting relationships over digital formats, phone or in-person
• Self-starter who can manage themselves independently and lead a team
• Exceptional time management skills
• Demonstrated ability to manage enterprise assigned accounts ranging from R2M-10M MRR

Behavioural Competency

• Highly analytical with strong attention to detail
• Strong leadership skills and the ability to think strategically. Excellent verbal and written communication skills, with the ability to interact effectively at all levels of an organisation
• Assertive with a high level of emotional intelligence and resilience
• Able to handle multiple, often competing deadlines and being an effective problem-solver
• Able to effectively manage and lead a team
• Strong Work Ethic, proactive and the ability to drive projects to completion.