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UPS - Inverter Technician

Western Cape , R12000 - R12000 Per Month
Sector: IT / Computers / Software
Posted: Tuesday, 19 July 2022





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Job Details

SPECIFICATION   

A distributor of computers and ICT products is looking for a Technician to be responsible for servicing, testing and repairs of inverter/UPS equipment. This could include inverters, solar panels and peripherals, UPSs as well as monitors and/or other related computer equipment and components depending on the requirements of the position. The technician also provides technical support to customers relevant to the specific area/discipline.    

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

Technical Service

  • Complete optimum number of repairs per day according to the specific discipline. Keep to a minimum of 4 per day.
  • Handle all enquiries regarding inverters, on the telephone, via e-mail or at the front desk.
  • Carry out repairs of UPSs and Inverters.
  • Carry out on-site Solar assessments.
  • Complete work within the turnaround time of less than two days.
  • Maintain work rate at above 90% of SLA.
  • Maintaining a rework rate of below 3%.
  • Follow the correct test process for international brands.
  • Log test results on the server.
  • Accept repairs on Studio immediately after removing the item from the customer store.
  • Follow up with clients awaiting feedback and update the notes on Studio. Update the client on the job progress.
  • Return 100% of test stock to service stores within 2 days from receipt.
  • Complete applicable forms, such as fault reports, daily.

Customer Focus  

  • Communicate with clients in a friendly and professional manner as representative of the business.
  • Maintain a professional image with the necessary attention to being clean and neatly dressed.

General:

  • Contributes to team effort by accomplishing related results as needed.
  • Stay abreast of technological advancements pertaining to product range.
  • Provide customer support, either via e-mail, telephonic or at the front desk.
  • Make recommendations to direct superior in terms of growth, better customer service, etc.

Housekeeping     

  • Clean work area once a week before closing off.
  • Follow all quality and health & safety requirements, and report any safety hazards or faulty equipment/facilities promptly.

 

REQUIREMENTS  

  • Matric
  • CompTIA A+
  • Electrical engineering N6 + trade test Preferred)
  • 2 years’ experience as a technician or related experience
  • Driver’s license (Preferred)
  • Good knowledge of internal quality procedures
  • Knowledge of ICT industry
  • Product offering software and hardware technical knowledge
  • Computer literacy especially in Microsoft applications skills

 

Competencies:

  • Diagnosing and repair all technical faults of particular discipline.
  • Running diagnostic reports to confirm the quality of the repair and that the fault is resolved.
  • Self-motivated
  • Time Management
  • Able to function under pressure
  • Contribution to team success
  • Quality awareness and customer focus
  • Attention to detail