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Specialist Technician - Sustainable Energy

Western Cape , R16000 - R16000 Per Month
Sector: IT / Computers / Software
Posted: Tuesday, 19 July 2022





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Job Details

SPECIFICATION   

A distributor of computers and ICT products is looking for a Specialist Technician to provide technical support to customers relevant to the specific area/discipline as well as assisting Sales department with related enquiries and solutions architecture. The technician is also responsible for servicing, testing and repairs of equipment that could include inverters; solar panels and peripherals, UPS’s, as well as monitors and/or other related equipment and components depending on the requirements of the position.    

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

Specialist Service

  • Consult effectively on specific products, designing solutions based on the client’s requirements.
  • Visit clients as and when necessary or accompany external sales executives on visits to clients with the purpose of presenting/demonstrating specific products.
  • Conduct demonstrations or training of products and features in-house or on-site at clients.
  • Keep abreast of latest developments within product range
  • Provide customer support, either via e-mail, telephonic or at the front desk.

Technical Service

  • Complete optimum number of repairs per day according to the specific discipline. Keep to a minimum of 3 per day.
  • Complete work within the turnaround time of less than two days.
  • Maintain work rate at above 90% of SLA.
  • Maintaining a rework rate of below 3%.
  • Follow the correct test process for international brands.
  • Log test results on the server.
  • Accept repairs on Studio immediately after removing the item from the customer store.
  • Follow up with clients awaiting feedback and update the notes on Studio. Update the client on the job progress.
  • Return 100% of test stock to service stores within 2 days from receipt.
  • Complete applicable forms, such as fault reports, daily.

Customer Focus  

  • Communicate with clients in a friendly and professional manner as representative of the business.
  • Maintain a professional image with the necessary attention to being clean and neatly dressed.
  • General Contributes to team effort by accomplishing departmental targets.
  • Make recommendations to direct superior in terms of growth, better customer service, etc.

Housekeeping     

  • Clean work area once a week before closing off.
  • Follow all quality and health & safety requirements, and report any safety hazards or faulty equipment/facilities promptly.

 

REQUIREMENTS  

  • Matric
  • Electrical Engineering N6 + Trade test / preferably with Saretec Solar PV Installer and GreenCard
  • 5 years’ related experience
  • 2 years’ Solar installation experience
  • Driver’s license
  • Application of special regulations such as the Building Regulations of South Africa (SANS 10400) and associated South African National Standards (SANS 10142-1 (Edition 2).
  • Good knowledge of internal quality procedures
  • Knowledge of ICT industry
  • Product offering software and hardware technical knowledge
  • Computer literacy especially in Microsoft applications skills

 

Competencies:

  • Diagnosing and repair all technical faults of particular discipline.
  • Running diagnostic reports to confirm the quality of the repair and that the fault is resolved.
  • Self-motivated
  • Time Management
  • Able to function under pressure
  • Contribution to team success
  • Quality awareness and customer focus
  • Attention to detail