Job Description

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Front Desk Clerk

Western Cape , R10000 - R10000 Per Month
Sector: Administration
Posted: Tuesday, 19 July 2022





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Job Details

SPECIFICATION   

A distributor of computers and ICT products is looking for a Front Desk Clerk to be responsible for assisting clients with the booking in of goods for repairs, and collection of repaired goods. Work to solve problems quickly, maintaining a friendly and professional attitude even in the face of challenges, such as an irate client. Strive to provide customers with the best experience possible.    

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

Booking in and collection of repairs

  • Complete all the fields on the book in page (fault description, contact details and condition of unit) with 100% accuracy, together with the notebook checklist and general checklist.
  • Carry out warranty checks immediately during booking in on all units brought for repair.
  • Phone or e-mail clients to collect stock and update studio.
  • Return the repaired goods to the correct customer on collection with 100% accuracy.
  • Escalate unresolved customer queries and complaints to the Supervisor within one hour.
  • Maintain effective tracking of uncollected repairs.
  • Follow up with clients on all outstanding confirmations or collections weekly.
  • Report on action taken on uncollected repairs within a month.
  • Ensure that all opened stock items returned for credit is checked by a technician before it is credited.
  • Follow appropriate quality procedures at all times.
  • Escalate problems or concerns to Supervisors or Technical Manager without delay so that the necessary solutions can be arranged timeously.

Communication   

  • Greet clients in a friendly and professional manner.
  • When already occupied in serving clients, acknowledge the presence of new clients as far as possible.
  • Maintain excellent etiquette when communicating per e-mail or telephone.

Housekeeping     

  • Maintain good housekeeping of the front counter at all times.
  • Be meticulous on your personal appearance as face of the business at the front counter.

General         

  • File all paperwork daily.
  • Carry out warranty checks as requested for website enquiries.
  • Check all shelves in the customer store on Mondays, Wednesdays and Fridays to compare stock list with actual stock.
  • Follow Quality procedures and Health & Safety requirements at all times.

 

REQUIREMENTS  

  • Matric
  • Reception courses e.g., telephone etiquette
  • Minimum 1 years’ experience as a receptionist preferable
  • Good knowledge of general administrative processes
  • Good knowledge of relevant technology and terminology
  • Computer literacy, especially Microsoft Outlook.

 

Competencies:

  • Logging accurate fault descriptions and details
  • Correctly returning goods to clients
  • Attention to detail
  • Task focused
  • Excellent customer service
  • Pressure resilient
  • Team player
  • Professional image
  • Assistance with general queries