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Junior Second Line Analyst - Wintel

Western Cape Market Related
Sector: IT / Computers / Software
Posted: Tuesday, 12 July 2022





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Job Details

SPECIFICATION

We are looking for a Tier 2 Systems engineer (Wintel Server Administration). The key objective of this role is to perform project related tasks for the Project Management Office. The scope of work is relating to Wintel functions, such as server builds and decommissions, following change control processes.

RESPONSIBILITIES

  • Provide out of hours standby cover on a rotation basis
  • Work some overtime when required and approved
  • Be willing to work some SA public holidays in return for double pay
  • Troubleshoot, diagnose and resolve technical incidents relating to primarily Microsoft infrastructure technologies (Windows Server, AD, DNS, etc)
  • Perform root cause analysis and remediation of problem records
  • Implement infrastructure changes
  • Be the technical implementer of infrastructure projects
  • Perform proactive maintenance, regular health checking and performance management
  • Liaise and closely work with ITIL process based teams such as Incident Management, Change Management and Problem Management
  • Use ITSM toolsets for tracking all work progress

 

REQUIREMENTS              

Essential:

  • MCSA/MCSE: Server Administrator on Windows Server 2008 or higher (In progress or completed)
  • Our customer demands our technical teams to pass criminal and credit vetting.
  • Minimum 2 year Windows Server Experience
  • Very strong ability to diagnose and resolve technical issues.
  • Experience in Active Directory backend support (AD, DNS, DHCP, Group Policy, etc.)

Desirable:

  • MCITP
  • VCP501
  • Understanding of IP addressing, subnets, routing, firewall behaviour etc.
  • Strong communication skills (both written and verbally – English)
  • Server Hardware Management (IMPI) experience - HP/Dell/IBM/UCS
  • VMware Knowledge
  • Citrix Xenapp/Xendesktop Knowledge

 

COMPETENCIES:

  • Fluent in English verbal and written communication
  • Business etiquette skills for dealing with characters throughout the business
  • Passion for customer satisfaction and service excellence
  • Highly motivated, disciplined and ambitious
  • Happy to work remotely without any physical access to the infrastructure
  • Ability to work independently or as part of a team
  • Ability to perform well under pressure
  • Ability to learn quickly and loves technology
  • Meticulous and thorough approach to all work
  • Ability to “think outside of the box”
  • Positive outlook and “can do” attitude
  • Willing to be cross-trained within the team
  • Committed to personal growth, training and writing exams.
  • Able and willing to travel to the UK and Europe offices (current valid passport)
  • Comply with instructions from Team Leader and management

 

  • Shifts ranging between 07:00 – 19:00 (Monday – Friday / UK time)
  • Provide out of hours standby cover on a rotation basis
  • Work some overtime when required and approved
  • Be willing to work some SA public holidays in return for double pay