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Account Executive

Kwazulu Natal , R15000 - R30000 Per Month
Sector: Sales
Posted: Friday, 1 July 2022





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Job Details

SPECIFICATION   

An advertising agency based in Durban is looking for a Digital Account Executive to be responsible for relationship building and growth of sales with Clients, Key Business Executives and other Stakeholders.  This includes but not limited to, identifying new business opportunities, building and maintaining new and existing business relationships and, preparing reports to ensure the client and the company needs are met or exceeded

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

Build Client/Stakeholder relationships to ensure the company value and brand is maintained at optimum levels and targets are achieved

  • Develop and maintain business relationships with Clients
  • Serve as a point of contact for all client account issues
  • Ensure professional etiquette and appearance when interacting with Clients
  • Develop and maintain a trusted advisor relationship with key account clients and Stakeholders that influence procurement decisions
  • Prepare briefings on the business, technical and financial benefits to develop customised solutions in collaboration with clients
  • Consult prospective, new, and existing Clients to promote the company’s image, products, and services
  • Negotiate the price of products and services with Clients to ensure the company remains competitive
  • Act as a Client’s champion to ensure that all departments understand Clients’ requirements, and provide quality products and services
  • Update Clients on their status of their products and services
  • Expedite solutions of Client queries or complaints by investigating problems; promptly implementing solutions; preparing reports and making recommendations to Management
  • Support Marketing Director when required

Provide sales support to ensure Clients and needs are met timeously and targets are achieved

  • Ensure that the product or service portfolio reflects Client’s expectations and changing needs as they arise
  • Manage jobs on the adBase system, including providing accurate briefs, deadlines, and Client feedback
  • Co-ordinate with staff to ensure Clients’ needs are met Source quotes from suppliers.
  • Prepare and send purchase orders
  • Invoices and regularly update Clients on progress

Conduct Project planning to ensure efficient flow of the business pipeline

  • Develops project plans to meet business needs of Clients
  • Set up meetings with Management, arrange presentations and supporting documentation to ensure that the Company achieves its position of preferred supplier
  • Identify information and resources required at key stages (initial inquiry, meeting a Client’s specification, preparing proposals, client evaluation and supplier selection)
  • Ensure products and services are delivered timeously and within prescribed budgets

Prepare sales analysis and reporting to minimise variances and improve performance

  • Clearly communicate monthly/quarterly progress of projects and activities, to internal and external Stakeholders
  • Develop plans to maximise business opportunities with each Client (e.g., revenue forecasts, resource requirements and, sales and marketing campaigns to meet agreed targets)
  • Complete month-end billings and prepare reports on account status, discrepancies and communicate recommendations
  • Utilise Client feedback to improve Company’s sales and services

Develop a process to attract, retain and sustain human capital to ensure best person-Company fit

  • Recruitment:
    • Assist to develop competencies profiles for the business
    • Attract and retain skilled staff in line with company policies and procedures
  • Training:
    • Plan, schedule and implement training sessions
    • Implement support strategy to ensure that transfer of learning has taken place.
  • Manage Performance:
    • Evaluate and manage staff performance in line with Company policies and procedures
    • Provide timeous feedback to management regarding performance of staff and take appropriate action to address non-performance
    • Provide timeous feedback to individuals on the performance and agree on way forward
    • Assist staff with career planning
  • Discipline:
    • Manage discipline and grievance aspects by maintaining consistency in abiding and following the Company’s Disciplinary Code for all direct reports and facilitate the same within the rest of the department

Perform General Administration to ensure smooth business operations

  • Update records and maintain files

 

REQUIREMENTS  

  • 5 years’ experience in a similar role

 

Accountability

  • Being accountable and passing on accountability for one's own actions and those of colleagues and the organization, continues to work effectively without losing sight of quality standards;
  • keeps to agreements that have been made;
  • takes responsibility for his own behaviour and the related results;
  • comes to the colleagues' rescue if problems arise or mistakes are made;
  • clearly communicates to stakeholders when deadlines and agreements cannot be fulfilled.

Flexible Behaviour

  • The ability to change one’s behavioural style and/or views in order to attain a set goal., holds on to an objective but is able to change his/her approach, view or behaviour;
  • recognizes obstacles;
  • understands when a chosen approach is ineffective;
  • is able to switch between using logical arguments against resistance and making an inventory of its cause.
  • does not focus on a certain approach or argument in order to attain a goal

Stress Management

  • The ability to perform under pressure and in adversity, remains focused when given a deadline;
  • achieves better under pressure and perceives this as a challenge;
  • does not lose balance when the workload suddenly increases;
  • stays calm when progress is slowed down and deadlines may not be met;
  • is able to handle criticism and disappointments.

Conflict Management

  • The ability to handle conflicting interests diplomatically and to help solve them, distinguishes complex interests and unvoiced opinions;
  • anticipates potential conflicts of interests and other complications;
  • has different strategies in advance to be able to reduce tensions;
  • overcomes the difference in opinions by looking for a common ground;
  • is able to assess the hierarchy within a group or team;

Developing Employees

  • The ability to review and analyse employees’ strengths and weaknesses, to distinguish their talents and development needs, and to make sure they are enhanced appropriately, makes an inventory of employees' talents and qualities;
  • surveys the knowledge and experience needed in the department or team for the years to come;
  • distinguishes talents and lets them sign up for management development courses;
  • lets employees draft their own personal development plans;
  • offers employees the opportunity to gain more experience through job rotation and projects