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IT Support Administrator

Kwazulu Natal , R15000 - R18000 Per Month
Sector: IT / Computers / Software
Posted: Thursday, 23 June 2022





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Job Details

SPECIFICATION

A leading FMCG exporter is currently looking for a dynamic IT Support Administrator who enjoys challenges and problem solving and who is always willing to help and assist when required. This position will be based in our Durban office and will be responsible to oversee the organizations' IT systems, maintain information systems and networks, upgrade and install new hardware and software, and perform troubleshooting. They will also back up data and manage network security.  

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

  • Laptops and Desktop Computers
  • On Premise and Cloud based Servers
  • Network support and maintenance incl. Wi-Fi
  • Proactive and preventative maintenance
  • Multifunctional Network Printer support, excluding Hardware maintenance
  • Mobile devices
  • Multimedia Devices
  • End Point Antivirus support
  • End Point patch management
  • IT Asset Management
  • Office 365
  • End-User Support.
  • LAN/WAN configuration and support.
  • Ethernet, Fibre, Wireless and Wi-Fi network installation and support.
  • Software installation and support.
  • Renewal of all software licenses
  • Set up all new employees.
  • Handle all logged calls accurately and timeously.
  • Perform preventative, adaptive, and perfective maintenance to ensure optimal functioning of the end user device management environment.
  • Performing first line diagnosis prior to assignment of the incident to vendor (includes PABX telephony system, video conferencing).
  • Vendor management.
  • Manage Helpdesk System.
  • Verify hours / minutes logged per request.
  • Analyse reported problems and implements appropriate solutions and escalates unresolved issues.
  • Resolve the root causes of incidents and deploy effective workarounds.
  • Resolve problems as underlying causes are identified and corrected.
  • Communicate clearly and precisely with users regarding expectations for call-backs, follow ups regarding their issues, interactions with development, and other open issues.
  • Communicate clearly and precisely with users to determine expectations for resolutions.
  • Identify suitable workarounds that provide staff with service improvement while a more permanent solution is sought.
  • Analyse urgency and the resources required to effect temporary or permanent solutions to the problems.
  • Follow the processes and procedures for technical support workflow.
  • Provide remote technical support
  • Provide VIP support

REQUIREMENTS

  • Completed Matric
  • Minimum 3 years’ experience in troubleshooting computer networks and systems maintenance.
  • Must have a completed A+ and N+ qualification/ any IT related qualification
  • Firewall certifications will be Advantageous
  • CCNA will be advantageous
  • Microsoft qualifications will be advantageous

Personality Traits we are looking for:

  • Always Presentable
  • Strong work ethic
  • Systematic and process driven
  • Detail orientated
  • Desire to learn and grow
  • Work well in a team and can complete tasks independently
  • Excellent verbal and written communication skills including effective listening skills
  • Solid analytical and troubleshooting skills specific to software related issues
  • Strong customer service skills.