Job Description

Job Details

SPECIFICATION

A business delivering effective and advanced solutions for the life sciences sector is looking for a Sales Support Specialist to be responsible for building and maintain customer relationship through the facilitation of order fulfilment and query resolution for specialised product range using non face-to-face communication channels. In addition, the role will working co-operatively with the Sales team to grow customer base.

KEY DUTIES AND RESPONSIBILITIES:

• Processing of specialised quotations; purchase orders and sales orders requests for IDT Custom DNA oligo product range
• Preparation of quotations requiring specialized scientific input
• Conducting market research on industry trends, future funding opportunities, key role players and preparing reports for management
• Identifying levels of customer satisfaction or dissatisfaction and relaying information to Management and the QMS
• Assisting with the planning process for Company promotional events namely roadshows; research days and in-person demonstrations
• Overall management of in-coming Request For Quotations (RFQ’s) completion
• Active participation in the completion of tender submissions’

CANDIDATE REQUIREMENTS:

• Completed tertiary qualification (BSc, BSc Hons, BTech, HTech, MTech) in either Microbiology; Biochemistry; Life Sciences or equivalent field
• Minimum of five (5) years’ experience working in either customer service support role within a medical diagnostic/life science supplier environment or in a Laboratory management role
• Understanding of laboratory practices and procedures
• Knowledge of a customer focused quality management system (QMS) environment
• Experience with government tender processes
• Proficient in Excel

Key attributes and skill competency:

• Strong time management and planning skills and able to prioritize in a flexible manner
• Excellent communication skills- listening, verbal, non-verbal, written and presentation
• Strong customer service focus
• Ability to work quickly and under pressure
• Strong problem solving, analytical and critical thinking skills
• Works effectively in a team environment to the benefit of the organisation
• Excellent attention to detail