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Sales Support Specialist

Free State , R25000 - R30000 Per Month
Sector: Sales
Posted: Tuesday, 21 June 2022

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Job Details


A business delivering effective and advanced solutions for the life sciences sector is looking for a Sales Support Specialist to be responsible for building and maintain customer relationship through the facilitation of order fulfilment and query resolution for specialised product range using non face-to-face communication channels. In addition, the role will working co-operatively with the Sales team to grow customer base.



  • Processing of specialised quotations; purchase orders and sales orders requests for IDT Custom DNA oligo product range
  • Preparation of quotations requiring specialized scientific input
  • Conducting market research on industry trends, future funding opportunities, key role players and preparing reports for management
  • Identifying levels of customer satisfaction or dissatisfaction and relaying information to Management and the QMS
  • Assisting with the planning process for Company promotional events namely roadshows; research days and in-person demonstrations
  • Overall management of in-coming Request For Quotations (RFQ’s) completion
  • Active participation in the completion of tender submissions’



  • Completed tertiary qualification (BSc, BSc Hons, BTech, HTech, MTech) in either Microbiology; Biochemistry; Life Sciences or equivalent field
  • Minimum of five (5) years’ experience working in either customer service support role within a medical diagnostic/life science supplier environment or in a Laboratory management role
  • Understanding of laboratory practices and procedures
  • Knowledge of a customer focused quality management system (QMS) environment
  • Experience with government tender processes
  • Proficient in Excel


Key attributes and skill competency:

  • Strong time management and planning skills and able to prioritize in a flexible manner
  • Excellent communication skills- listening, verbal, non-verbal, written and presentation
  • Strong customer service focus
  • Ability to work quickly and under pressure
  • Strong problem solving, analytical and critical thinking skills
  • Works effectively in a team environment to the benefit of the organisation
  • Excellent attention to detail