Job Description

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Grade C Security Guard

Gauteng Market Related
Sector: Security
Posted: Friday, 3 June 2022

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Job Details

As the first person encountered when someone enters a building, a security receptionist plays a large role in both operational flow and facility safety. Through interaction with visitors, the security receptionist quickly guides them to their proper destination. When a person seems out of place or suspicious, the security receptionist takes action, such as asking the intruder to leave or by notifying authorities.

Though stationed at a desk, security receptionists may also walk around the premises to look for abnormal activity or undocumented guests. Hours tend to be full time and correspond to the establishment’s operating hours.


  • Greet Visitors – Security receptionists are positioned at entranceways to welcome everyone who comes through the door.
  • Establishing contact serves several purposes.
  • Visitors can state why they are there, and the security receptionist can guide them to the appropriate destination or perform an action such as signing for packages.
  • The security receptionist’s presence and interest also subtly tells strangers that someone is keeping an eye on them.
  • Perform Security Measures – Security receptionists may ask incoming and outgoing visitors to sign a log that includes the time of arrival or departure and the purpose of the visit.
  • Security receptionists may also issue badges for guests to wear while in the building and check the IDs of people who work there.
  • Other safety measures can include inspecting bags and backpacks, operating a wand or metal detecting station, handing out bathroom keys, monitoring cameras positioned throughout the establishment, asking questions to people who seem out of place, and walking around to observe.
  • Security receptionists who have undergone training may take physical action when warranted, such as escorting a loiterer out of the building or breaking up a fight.
  • Report Problems – All security receptionists need to be well-versed on what to do if a potentially unwanted situation arises.
  • While remaining calm and keeping tabs on developments, they must notify authorities or activate appropriate alarms.
  • Communicating information to others in the building also may be necessary, such as providing a description of an unauthorized visitor.
  • Security receptionists keep an eye on the building itself for possible hazards, such as a lightbulb that needs changing or an icy entranceway, and relay observations to maintenance.
  • Answer Phones – Security receptionists may perform basic office tasks such as making copies, sorting mail, or entering data.
  • However, their primary secretarial duty is handling incoming calls.
  • Actions can include providing basic information, such as hours of operation or directions to the facility, taking messages, and redirecting the call to the appropriate person or department.
  • Monitor Control Systems – In addition to observing foot traffic within a building, security receptionists monitor the company’s control systems and conduct closed-system TV surveillance.

Experience & Qualifications

  • Interpersonal Skills
    • Patience, listening, and communicating with a confident but friendly attitude are all people skills a security receptionist must tap into while assisting visitors
  • Physical Requirements
    • In establishments where they act much like guards, security receptionists should be capable of restraining someone
  • Memorization
    • When you know the names and routines of those who work in the facility or frequently come by, spotting intruders or unusual activity is easier
  • Multitasking
    • Balancing both security responsibilities and receptionist tasks requires staying on top of things and prioritizing
  • Attention to Detail
    • Security receptionists have a keen eye for what’s transpiring in the building, including visitors, safety violations, and security breaches