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Monitoring and Event Management

Gauteng , R41500 - R41500 Per Month
Sector: IT / Computers / Software
Posted: Tuesday, 17 May 2022

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Job Details


The SIAM function manages multiple service suppliers by integrating them, so they can collaborate to provide the customer expected value. The integration introduces the concept of a single, customer-facing logical entity known as the service integrator. 

Monitoring and Event management under the SIAM function is the process that monitors all events that occur in order to allow for normal operation and also to detect and escalate exceptional conditions. Aspects of event management can be automated to track and escalate unforeseen circumstances


  • Define the objective of monitoring
  • Assessing measurements available and criteria to be monitored
  • Defining types of events for the object of monitoring
  • Defining the thresholds for different type of events
  • Defining a service ‘health model’ (end-to end events)
  • Defining events correlations and rule sets
  • Mapping events with action plans and functions responsible and notified
  • Post-mortem review for major events and incidents
  • Review of filtering and correlation analysis
  • Review of services ‘health models’
  • Review of event response procedures and automation
  • Review of tools available for data analysis, correlation analysis, AI and ML
  • Review of statistical information gathered by monitoring tools


  • Grade 12
  • ITIL Foundation qualification
  • Strong Excel Skills,
  • 2 years’ experience in a similar role,
  • Technical qualifications would be beneficial,
  • 4-6 years experience as an event/command centre manager
  • Understanding of service value for stakeholders and service proposition
  • Knowledge of service levels and user experience
  • Knowledge of service architecture and design
  • Expertise in monitoring tools, probe detectors and sensors
  • Knowledge of user experience
  • Knowledge of warranty and utility requirements
  • Knowledge of service subject matter and business processes


 Additional Skills/Attributes:

  • Good understanding of IT infrastructure
  • Self-motivated with the ability to work unsupervised.
  • Attention to detail
  • Punctuality
  • Excellent verbal and written communication skills
  • Strong problem solving skills
  • Possess proficient analytical and decision-making skills
  • Demonstrated capacity for gathering and scrutinizing data to identify issues, opportunities, and patterns
  • Proficient relationship building skills – predict customer behavior and respond accordingly
  • A strong service-oriented (‘can-do’) culture, with a strong focus on the ‘internal customer’ approach, committed to exceeding customer expectations
  • Good communicator with the customer environment
  • Able to operate as a good team player
  • Drive and Energy