Job Description

Job Details

SPECIFICATION   

A cold storage business is looking for a Junior IT Technician whose responsibility it will be to provide support to ensure that the IT infrastructure always remains fully functional.

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

• Provide first line desktop support
• Configuration of new equipment and workstation setups
• Hardware and Software repairs and maintenance
• Office 365 Management
• Network Diagnostics (Wi-Fi, PoE Switches, VLAN, Fibre, etc…)
• Telephonic and remote support
• Manage IT support documentation and records
• Report daily, weekly, monthly on IT unresolved issues, threats and planned activities
• Conduct and report on failure analyses
• Excel Analysis of Data
• Bi-annual audit of IT equipment
• Liaise with external IT service providers
• Provide support to IT administrator
• Resolve IT issues in a timeous, cost-effective manner

REQUIREMENTS  

• Relevant IT Diploma (A+/N+)
• Experience in Active Directory & Office 365 Exchange
• A basic understanding of software development processes and database relationships will be beneficial
• Experience in a similar role with a stable work history of at least 2 years with one employer
• Accuracy and high attention to detail
• Very proficient in reading, speaking and writing English
• Familiar with working in a structured, deadline driven, high energy, high-volume e-mail environment
• Very comfortable working in Microsoft Excel
• Able to work independently under minimal supervision
• Work well under pressure, efficient and well organised with a good work ethic and attitude - Uphold company ethics and values and act with integrity - Must be able to prove a low sick leave track record
• Valid Driver’s License with own vehicle
• Willing and able to work after hours on weekends and remotely