Job Description

Job Details

SPECIFICATION

We are looking for a dynamic ERP Application Support consultant to be responsible for the implementation and support of custom designed ERP business software specifically for the motor spares retail & distribution market & Client engagement to better understand their business needs and to translate this into IT terms.

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

• Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
• Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
• Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market
• Deconstruct client issues and analyse the various business solutions in all regions, via various communication channels
• Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
• Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries
• Render functional business support to the customer via telephonic, email, Skype and Team Viewer
• Understand the client business processes and associated financials

REQUIREMENTS:

• BCom or degree in Information Systems would be advantageous
• Knowledge and prior experience in accounting systems
• Knowledge of databases and application development environments
• Minimum of 3-year experience in similar position
• Analytical and problem-solving skills with reference to business
• Exceptional communication and people skills
• Valid Driver’s Licence
• Willingness to travel to clients