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ERP Application Support Consultant

Eastern Cape Market Related
Sector: IT / Computers / Software
Posted: Thursday, 5 May 2022





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Job Details

SPECIFICATION

We are looking for a dynamic ERP Application Support consultant to be responsible for the implementation and support of custom designed ERP business software specifically for the motor spares retail & distribution market & Client engagement to better understand their business needs and to translate this into IT terms.

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

  • Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out
  • Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls
  • Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market
  • Deconstruct client issues and analyse the various business solutions in all regions, via various communication channels
  • Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s)
  • Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries
  • Render functional business support to the customer via telephonic, email, Skype and Team Viewer
  • Understand the client business processes and associated financials

REQUIREMENTS:

  • BCom or degree in Information Systems would be advantageous
  • Knowledge and prior experience in accounting systems
  • Knowledge of databases and application development environments
  • Minimum of 3-year experience in similar position
  • Analytical and problem-solving skills with reference to business
  • Exceptional communication and people skills
  • Valid Driver’s Licence
  • Willingness to travel to clients