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Reporting Analyst

Western Cape , R34000 - R34000 Per Month
Sector: IT / Computers / Software
Posted: Wednesday, 27 April 2022

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Job Details


The Reporting Analyst will support Operations by providing accurate Daily, Weekly and Monthly internal and Customer reports. This will include Availability and Capacity reports as defined per service.


  • Prepare and issue reports according to new or revised practices, procedures, or policies,
  • Build new reports or dashboards as and when required,
  • Confers with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.

Delivery Responsibilities:

  • Deliver quality reports in the timelines set out,
  • Maintain professional relationships and a high level of customer service with all personnel,
  • Action ad hoc reporting requests as assigned.
  • You will have an analytical approach to your work and be detailed oriented
  • You will be goal oriented and be comfortable working in an environment with strict deadlines

Key Performance Indicators:

  • Providing weekly and monthly reports across a range of Service metrics within agreed timelines,
  • Quality assurance on reporting prepared is accurate and consistent information is published to aid management and service decisions,
  • Collating data from internal stakeholders from a variety of software platforms, packaging them and presenting them in the customer’s report format.
  • Innovation in your area of responsibility, based on agreed targets.





  • Good to Strong MS Excel skills (2 – 4 years),
  • Experience having worked with Datasets from ITSM tools or extracting them from the tools,
  • Experience building macros in MS Excel (Advantageous),
  • Experience with other reporting tools, like Power BI, Business Objects or similar (Advantageous)




  • Strong skills across Microsoft Excel with knowledge of some of the following:
    • Vlookups
    • Macros
    • Basic Formulas
  • Strong skills across MS Word and Power Point to include:
    • Advanced document presentation
    • Embedding Tables & Graphs
  • Strong customer service and general administration skills,
  • Highly analytical mindset and good attention to detail,
  • Good understanding for IT in a corporate environment,
  • Excellent writing skills,
  • 12-18 months experience in a similar role