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Learning & Development Coordinator

Western Cape Market Related
Sector: Education
Posted: Monday, 11 April 2022





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Job Details

A company providing an online training platform is looking for a Learning & Development Coordinator who will work predominantly in supporting the sales function in all aspects. This includes assisting with the administration with regards to all prospective and existing client portfolios for an HR platform.

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

Product marketing and industry knowledge

  • Remain up to date with applicable events in the HR, training and eLearning industry
  • Assist with arranging attendance at relevant conferences / workshops / roadshows as identified
  • Attend or participate in relevant conferences / workshops / roadshows alongside the Learning and Development Specialist as and when required

 Client demos and POCs

  • Assist with travel arrangements for all client demos
  • Ensure that all content is accurately loaded and relevant classes are scheduled on for all client demos
  • Ensure that the Demo Host is kept up to date with relevant generic content at all times
  • Log OTRS tickets for the setup of demo units
  • Assist the Learning and Development Specialist with drafting all POC documentation
  • Ensure that all client content is loaded in accordance with the POC agreement and start date
  • Assist the Learning and Development Specialist with setting up business proposals within 24 hours of receiving the request
  • Document all licence agreements and contracts for new clients

Maintaining stakeholder relationships

  • Ensure all client issues are resolved within the agreed SLA timeframes
  • Escalate client issues to the Learning and Development Specialist as and when required
  • Keep clients up to date with any improvements or updates within the company and / or any new content available for use as communicated by the Learning and Development Specialist
  • Maintain all supplier relationships to ensure deliverables are met, best prices given and a high level of service delivery is maintained.
  • Maintain all internal relationships by ensuring SLA’s are up to date and expectations are managed
  • Assist with the facilitation of any internal training delivered through the company

Training content

  • Assist with the timeous receival of design briefs from clients for content creation
  • Assist with administration regarding the generic content library
  • Assist content partners with uploading content as and when required
  • Load all client content before rolling out to new clients

 Administrative duties

  • Ensure that the file server is maintained at all times with all relevant client documentation
  • Update CRM daily with all client correspondence
  • Load all leads and prospective clients on CRM
  • Minute internal and external meetings as and when required
  • Assist with any travel arrangements and venues
  • Assist with keeping all promotional stock levels maintained at all times
  • Ensure that all clients are quoted and invoiced suitably
  • Communicate with the projects team with regards to logged incidents from clients, this includes logging tickets on JIRA and OTRS
  • Co-ordinate all product related printing needs
  • Assist with compiling monthly reporting
  • Assist the Learning and Development Specialist with any ad hoc administrative tasks as and when required
  • National travel as and when required

REQUIREMENTS:

  • Grade 12 or equivalent certificate essential
  • Minimum 1 years’ experience in a similar role
  • Valid drivers licence and own reliable transport
  • Computer literate (Microsoft Word and Excel, e-mail, internet)

Competencies

  • Strong communication skills (verbal and written)
  • Possess excellent command of the English language
  • Strong analytical and technical skills
  • Excellent planning and organisational abilities
  • Ability to cope with pressure and deadlines in a fast-moving environment
  • Ability to adapt easily to change
  • Ability to grasp and interpret technical processes and procedures efficiently
  • Meticulous with strong attention to detail and accuracy
  • Ability to work in a team, with the willingness to put in extra effort and time when the team is under pressure