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Customer Relationship Manager

Free State Market Related
Sector: IT / Computers / Software
Posted: Friday, 1 April 2022





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Job Details

SPECIFICATION

An IT solutions company are looking for a Customer Relationship Manager to manage multiple service suppliers by integrating them, so they can collaborate to provide the customer expected value. The integration introduces the concept of a single, customer-facing logical entity known as the service integrator. 

Customer Relationship Management under the SIAM function is to ensure that the relationship between the SIAM function and the client core functions is as seamless as possible.

DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

TBC

REQUIREMENTS              

  • Grade 12
  • ITIL Foundation qualification
  • Strong Excel Skills,
  • 2 years’ experience in a similar role,
  • Technical qualifications would be beneficial,
  • 4-6 years experience as an asset manager or supplier manager
  • Good understanding of the organization’s strategy, stakeholders, key services, and supplier ecosystem
  • Expertise in sourcing, supplier, procurement, contracts management
  • Knowledge of the IT asset register and ITSM tools

 

Skills and Competencies

  • Excellent communication skills
  • High levels of emotional intelligence to manage conflict between customer and provider
  • Able to develop and use a supplier rating system
  • Ability to build a provider framework and balance scorecard for evaluation