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Catalogue Management

Gauteng , R41527 - R41527 Per Month
Sector: IT / Computers / Software
Posted: Friday, 1 April 2022





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Job Details

SPECIFICATION

An IT solutions company are looking for a Catalogue Manager to manage multiple service suppliers by integrating them, so they can collaborate to provide the customer expected value. The integration introduces the concept of a single, customer-facing logical entity known as the service integrator.

Catalogue management under the SIAM function is to ensure that the organization’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services encapsulated within a service catalogue. This includes creating closer, more collaborative relationships with key suppliers to uncover and realise new value and reduce the risk of failure.

DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

  • Analyse stakeholders' requirements for the service catalogue
  • Define service catalogue data structure
  • Define and agree service catalogue standard views for key stakeholder groups
  • Collect and maintain service catalogue data
  • Validate service catalogue request
  • Form and present the requested view
  • Request and process users’ feedback
  • Defining, designing, and maintaining the service catalogue
  • Understanding and managing stakeholder relationships
  • Continually improving the service catalogue structure, automation, and views
  • Effectively integrating the service catalogue into value streams
  • Effectively cooperating with other teams and roles
  • Continually improving the practice.

REQUIREMENTS              

  • Grade 12
  • ITIL Foundation qualification
  • Strong Excel Skills,
  • 2 years’ experience in a similar role,
  • Technical qualifications would be beneficial,
  • 4-6 years experience as an asset manager
  • Good understanding of the services and products users will need on a catalogue
  • Good knowledge of the service catalogue structure and integrations
  • Knowledge of the IT asset register and ITSM tools

 

Skills and Competencies

  • Ability to develop, maintain and distribute the service catalogue
  • Understanding of technical requirement for customers to gain on-line access to the service catalogue to the customers provider of services
  • Understand how SLA and OLA performances impact the decision of products