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Change Manager

Gauteng , R33000 - R33000 Per Month
Sector: IT / Computers / Software
Posted: Friday, 1 April 2022





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Job Details

SPECIFICATION

An IT solutions company are looking for a Change Manager to manage multiple service suppliers by integrating them, so they can collaborate to provide the customer expected value. The integration introduces the concept of a single, customer-facing logical entity known as the service integrator.

The Change Manager role under the SIAM function has the responsibility to ensure requested changes and version releases of applications, services and infrastructure into the live environment are risk minimised, controlled, and communicated.

DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

  • Accountability and responsibility to record, assess, categorize, prioritize, plan, evaluate, release and review all changes in accordance with the Change Management process,
  • Review RFCs (request for change) to ensure they are compliant with the process minimum requirements to proceed with the process flow and guide the submitter to prevent a recurrence. Review CI’s, risk and impact,
  • Advising requestors from within the customer and third-party organization of the correct process of instigating an RFC,
  • Design and formulate communication templates, frequency and recipients,
  • Define and implement KPIs for the Change Management process,
  • Develop reports to the participating Business Units,
  • Coach, support and guide participants in the process into their roles and responsibilities and how they contribute to the maturity of the process
  • This role will be accountable for the CAB, which will have the following sub-activities:
  • Schedule attendees,
  • Compile agenda,
  • Host CAB,
  • Compile and distribute minutes,
  • Perform post change activities in order to prevent issues from reoccurring and to be able to report on change metrics,
  • Collaborate with the other ITIL processes in support of CSI,
  • Maintaining the Change Management policy, processes and standards; and ensure that the entire organisation complies with the procedures,
  • Hosting ad-hoc change review calls/Emergency CAB with engineers and clients,
  • Authorising standard (pre-approved changes) that do not require CAB review,
  • Analysis of complex services, covering a diverse range of technologies, to ensure that proposed requests for change (RFC) are safe and fit for purpose, including comprehensive analysis of risk, business impact & continuity, backout plans, test plans, resource requirements and availability,
  • Tracking the progress of RFCs through the process and ensuring that the ITSM Tool contains the latest information possible on RFC status,
  • Ensure the required communications to the correct audience is being executed,
  • Manage stakeholders
  • Track and report issues
  • Assist with training on the Change Management process. Provide and store documentation in a central location,
  • Weekly, monthly and ad-hoc reporting,
  • Develop and present Change Management reports as required,
  • Establishment, ownership and chairing the Change Advisory Board (CAB)

REQUIREMENTS              

  • Matric
  • ITIL Foundation certification
  • ITIL RCV certification (advantageous)
  • Business Analyst Qualification advantageous
  • Leadership/Management courses advantageous
  • 4-6+ years ICT Change Management experience,
  • Experience implementing the process for a new/existing customer,
  • Self-Starter, with ability to work alone and manage workload delivering to tight deadlines,
  • Strong skills in the use of Service Management tools, such as ServiceNow.

 

Skills and Competencies

  • Understanding of product and service lifecyle
  • Consult SIAM and operations on the change process.