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Customer Service Assistant

Gauteng , R10000 - R12000 Per Month
Sector: Sales
Posted: Monday, 28 March 2022





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Job Details

SPECIFICATION   

A Supply Chain Financing & Services Platform is looking for stellar Customer Service Assistants.

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

  • Work closely with seller onboarding and technical seller integration teams to cover all sellers might have during onboarding
  • Familiarizing users with the Marketplace, providing them with the best solutions, services to drive their success; and the user experience
  • Perform customer-oriented tasks over the phone, via email, face-to-face and via web chat 
  • Be the first point of contact for customers and act as a valuable interface between the company and our client base
  • Handling of customer related issues before escalating it to senior staff for assistance
  • Offering assistance to customers to ensure they find the right product/service 
  • Learning about our company’s products/services and remaining up to date with any changes 
  • Investigating and solving customer problems; some are rather easy, but you will occasionally face a complicated issue

 

REQUIREMENTS  

  • 2-3years experience in Customer Service or related.
  • Diploma/Degree in Sales and Marketing an added advantage.
  • Proficient in Microsoft Office; and CRM softwares such as Salesforce, Zendesk etc.
  • Proactive & hardworking
  • Experience working with B2B customers is preferred
  • Exposure to e-Commerce and online Marketplaces is an added advantage 
  • Very good organization skills 
  • Team player – comfortable to work in multicultural environments
  • Problem-solving capabilities. The capacity to work well under pressure and remain polite even when solving clients complicated queries
  • Outstanding oral and written communication skills
  • Creative thinking to come up with new ways to improve the firm’s level of customer service