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Google Sheets Guru & Customer Support Agent

Western Cape , R15000 - R18000 Per Month
Sector: IT / Computers / Software
Posted: Monday, 28 March 2022

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Job Details


A business providing an online learning environment for grades 4-12 is looking for a Google Sheets Guru and Customer Support Agent to manage the Google Admin Console for the school as well as develop and maintain Google Sheets incorporating the use of Google Apps Scripts. They will provide technical support to students and staff members.  


  • Ability to take initiative
  • A passion for problem solving in complex systems
  • Ability and self-discipline to work remotely
  • Experience working in a collaborative team environment
  • Exceptional phone etiquette
  • Exceptional English written and oral communication skills
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Must be able to identify and understand issues, problems, and opportunities

Required Knowledge & Previous Experience

  • Google Sheets experience
  • Google Apps Scripts experience
  • Google Admin Console experience is beneficial
  • IT customer support
  • Advanced knowledge of computer hardware and software
  • Experience with desktop operating systems
  • Experience with network technologies and devices such as routers, switches, and firewalls
  • Familiarity with the Microsoft Office Suite of Applications
  • Working knowledge of a range of diagnostic utilities and processes
  • Working knowledge of help desk/incident management systems