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Network Engineer - Network Operating Centre

Western Cape , R15000 - R15000 Per Month
Sector: IT / Computers / Software
Posted: Tuesday, 22 February 2022





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Job Details

SPECIFICATION

A Multinational leading ISP with large scale national network, is looking for a Network Engineer who will be part of the Network Engineer Centre (NOC) and will be responsible for supporting, troubleshooting and scheduling within a growing WAN network. The goal is to ensure the high availability of the network in order to provide best in class service to clients.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • The Network Engineer will have the following responsibilities (including but not limited to):
  • Monitoring of the network
  • Fault logging and escalation
  • Fault finding & link restoration
  • Scheduling of internal teams to repair faults
  • Customer relationship management – Internal & External
  • Outage and maintenance notifications:
    • Noticeboard
    • IVR
    • Emails
    • Telegram group
  • Care of platinum customers
  • First line of support for higher tier queries
  • Servicing of afterhours queries and maintenance confirmations from infrastructure providers
  • Afterhours monitoring of faults and client updates
  • From time to time be prepared to undertake any reasonable requests as requested by Management.
  • Liaising with all clients in a professional manner.
  • Be willing to assist with any new tasks as and when required by the company.

REQUIREMENTS:

  • Must have Drivers licence
  • Good analytical and communication skills
  • Able to work unsupported
  • Attention to details
  • Very strict and deadline driven
  • Good problem-solving ability
  • Prioritise multiple tasks to ensure the successful completion
  • Must have a good understanding of Mikrotik and Cisco devices
  • Qualifications in CCNA, Mikrotik and N+ will be advantageous
  • Minimum of 1-2 years experience within the field

Working hours

  • NOC will be functional from 7am till 7pm and a shift roster will be made available
  • 24/7 shift roster will be implemented
  • Overtime and weekend work will be required from time to time