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Application Support Engineer

Western Cape Market Related
Sector: VAS
Posted: Tuesday, 7 December 2021





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Job Details

A leading micro-payment processing service aggregator is looking for an Application Support Engineer.

DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

  • Resolving tickets using the front end, MySQL and other provided tools.
  • Escalate to internal resources where necessary
  • Follow each ticket through to resolution and ticket closure
  • Be on standby rotation
  • Understanding of complex systems and problems
  • Work closely with technical support and DevOps team
  • Work with Software Developers

REQUIREMENTS              

  • Matric
  • Bachelor of Science/ any related tertiary qualification
  • At least 3 years’ experience in an Application Support Engineer role
  • Experience in Linux, MySQL and Python knowledge (essential)
  • Application trouble shooting
  • Understanding of system architecture
  • Risk adverse dealing with production code and systems.

Behavioural Competencies Required:

  • Self-motivated
  • Reliability
  • Commitment
  • Ability to handle stressful situations and competing demands
  • Ability to work within a team and independently
  • Accuracy and attention to detail
  • Willing to learn
  • Good interpersonal skills and understanding of others
  • Makes positive decisions, takes responsibility for actions, communicates with colleagues, organizes time effectively